We built GLIChat for our own support team after years of paying per seat for live chat and a separate help desk. It runs our customer support every day, across all of our websites.
Built-in translation
Your customers write in their language. Your team answers in English.
No second inbox, no copy and paste into a translator. GLIChat translates both ways inside the chat, so a small team can serve communities other tools leave out.
- English
- Español Spanish
- Français French
- Português Brazil
- አማርኛ Amharic
- See the original anytimeEvery translated message keeps the customer's own words one click away.
- Your names stay your namesCompany, product, and program names are never translated.
- Review before sending, if you likeTurn on a quick check of each translated reply before it goes out.
- Polite and natural by defaultReplies use a courteous, respectful tone in every language.
Translation uses AI. Connect your own AI key, or use prepaid GLIChat AI credits.
What your agent sees
Bonjour, puis-je payer en deux fois ?Hello, can I pay in two installments?
What your customer sees
Oui, bien sûr ! Je vous envoie le lien de paiement en deux fois.
Lines, not seats
Pay for how many chat at once. Not for everyone on your team.
A chat line is one teammate live in chat. Everyone else can sign in, answer tickets, and check reports without adding a cent.
- Unlimited usersAdd every teammate. Price stays the same.
- Managers watch and coach for freeMonitor live chats and send private tips to an agent without taking a line.
- Help desk teammates includedPeople who only answer tickets never need a chat line.
- Unlimited websitesEvery site your team supports, in one inbox.
SASam · live
JRJordan · live
MKTickets
TLTickets
ADManager
RBReports
CNTickets
POOwner
EVOff today
GHTickets
10 people
on your team, all signed in
on your team, all signed in
2 lines
is all you pay for
is all you pay for
Everything included
Every feature. Every plan. No add-ons.
Other tools charge extra for the help desk, more websites, or their best features. GLIChat includes all of it, and it's already in use every day.
One inbox for every website
Chats from all your sites in one place, each marked with its own color.
Help desk built in
Email tickets, public replies, and private notes, side by side with chat.
Facebook Messenger
Answer messages from your Facebook Pages in the same inbox.
AI that helps your agents
Suggested replies, one-click polish, and instant translation.
Knowledge base & help center
Public articles for customers and internal guides for your team.
Routing rules
Send each chat to the right person by website or page.
Monitor and whisper
Supervisors watch live chats and coach privately while the agent works.
Secure forms & files
Collect sensitive details safely. Shared files are encrypted and virus scanned.
Missed-chat text alerts
Get a text or email when a visitor is still waiting for a reply.
Phone app & push
Install the desk on your phone and get notified of new chats.
Direct chat links
A chat link for each website, for emails, social posts, and buttons.
Reports & ratings
Response times, missed chats, and customer ratings, week over week.
The difference
Premium quality, priced for small teams.
How a typical per-seat chat tool compares with GLIChat.
| Typical per-seat tools | GLIChat | |
|---|---|---|
| What you pay for | Every user, including managers | Only chat lines in use at once |
| Help desk | Often a second subscription | Included |
| Translation | Add-on, or not offered | Built in, both ways |
| Features by plan | Best features on top tiers | Every feature on every plan |
| Websites | Often limited, or extra per site | Unlimited |
Switching is simple
Used live chat before? You'll feel right at home.
If you've used other live chat software, GLIChat will feel familiar from the first day. Ask us about bringing your chat history with you, and keep working the way you already do.
- Help moving your chat history
- Bring your canned responses
- Familiar routing, queues, and supervision
Be first in line.
Early access teams get set up personally and help shape what we build next. Pricing is announced when sign-ups open.